Zendesk
Transform support data into customer success insights and operational efficiency
Connect your ZendeskCustomer health scoring
Combine support metrics with product usage and revenue data to predict churn risk
Support operations excellence
Optimize team performance with data-driven insights on ticket routing, resolution, and efficiency
Cross-functional insights
Connect support data with sales, product, and finance teams for complete customer visibility
Zendesk Data Types
Tickets
Analyze ticket volume, resolution times, and support trends across channels
Users
Track customer support history and identify high-value account engagement
Organizations
Monitor account-level support metrics and correlate with customer health
Satisfaction Ratings
Measure CSAT and NPS scores to track support quality and trends
Conversations
Analyze support conversations across channels for quality and sentiment
Agents
Track agent performance, productivity, and workload distribution
Tags & Categories
Identify common issues and optimize support workflows by topic
SLA Performance
Monitor SLA compliance and identify areas for process improvement
Knowledge Base
Track self-service adoption and identify content gaps
Popular Combinations
Stripe+
ZendeskAnalyze support ticket volume by customer revenue tier and MRR to prioritize high-value accounts
HubSpot+ZendeskTrack support tickets by marketing source and customer segment to identify quality issues
Salesforce+ZendeskCorrelate Zendesk support cases with Salesforce account health and sales activity
